If there is no maintenance agreement then you must provide the connection ID each time that you require support. Unattended access (without client interaction) will be setup based on the agreement we have. If you have an agreement for maintenance then I’ll have your systems added to my address book for ease of access. Usually you leave things as they are and just allow/accept though. This may be requested if operations are being done that they would not want you to see – so the end user doesn’t try stuff and mess things up when support isn’t around. This should only be enabled if you ABSOLUTELY trust the person doing the connection. This option allows the person providing support to blank the screen while they are working. The person providing support should now have access to your system and can either view or remotely control the keyboard/mouse depending on what you selected.Ī final note is on the box in area 1 that says “ENABLE PRIVACY MODE”. Once you’ve verified the settings you can hit ACCEPT. Their number/ID should also be visible in the middle. The name of the person connecting (top left) may be seen if they’ve set it. If you don’t want the person to have control but only see and instruct, you can remove the checkmark from the first box. Once you’ve confirmed that the person connecting is the one giving you remote support, verify the permissions (area 1 in above picture). There will be two buttons – DISMISS and ACCEPT. If you don’t know your OSX version and you follow these instructions then get errors, you may need to ask for a different remote tool to be used.įinally is the permissions screen before you allow the connection. Please note that AnyDesk requires OSX 10.11 or higher. Some options may not be present – some MacOS versions may not have as high security settings and may just allow the program to be downloaded or run. Setting Up On Macĭepending on your Mac OS version the screens may look different. No installation is needed and permission elevation is only required if you need it. That is the basics of connecting and all you need in order to get help using AnyDesk. If you want to be involved in the process and limit the access given to your support person, use the second ACCEPT button. You will be given a UAC prompt to click YES/ALLOW after doing so. If you want to grant the person connecting FULL access – use the first one (larger button) that has a shield icon. When the person you’re getting help from connects, you will be prompted with options to ACCEPT or DISMISS.

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